FAQs

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Getting Started

• How to Send Files Using safedrop

  Sending secure files with safedrop is quick and compliant. Here’s how it works, from login to delivery. Watch the video . 🟠 Step 1: Log In and Start a safedrop After logging in, you’ll land on the safedrop compose page. 📎 Step 2: Add Your Files You have two options: Drag and drop files into the drop zone, or Click the orange “+” icon to browse and select files from your device. ✍️ Step 3: Add a Subject and Message (Optional) AddSome readers

• How to Use safedrop Inbox

  Need to send files securely to someone’s safedrop inbox? Here’s how to do it, step by step. 🔗 Step 1: Open the Inbox Link Click the safedrop inbox link provided to you. This takes you to their safedrop upload page. You’ll see the recipient’s email address at the top — for example: naw@projectfusion.com. ✉️ Step 2: Enter Your Email You’ll be asked to enter your email address.Few readers

• How to Update a safedrop

  Yes, you can edit a safedrop after it's been sent. This is useful if you forgot a file, uploaded the wrong version, or need to remove sensitive info. 🔍 Step 1: Go to “Track safedrops” Log in to safedrop. From the top menu, click “Track safedrops” to view your sent safedrops. 📁 Step 2: Open the safedrop folder Find the safedrop you want to change. Click the 📂 folder icon next to it. This opens the drop’s storage area, like a secure mini file room. 🧹 Step 3: RemoFew readers

• 1 year expiry issue - cannot send safedrop

  On some services on legacy safedrop, there is an issue sending safedrops with a 1 year expiry. Whilst we fix this, the work around is to use the calendar date picker, and pick the date you want there. Tip, most teams are restricted to less than 1 year, so pick a shorter time!Few readers