> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://projectfusion.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# safedrop securestore - user guide

# safedrop Secure Store - User Guide

Learn how to use Secure Store for encrypted file storage and team collaboration.

---

## Overview

Secure Store is safedrop's zero-knowledge encrypted file storage. All files are encrypted on your device before upload, meaning only you and authorised team members can access them.
Even safedrop cannot read your files.

---

## Getting Started

### Accessing Secure Store

1. Log in to **safedrop**
2. Click **Secure Store** in the main menu
3. If prompted, unlock your encryption keys

![Secure Store Interface](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_x5omn0.png)
*Screenshot: The Secure Store main interface showing folders and files*

### Unlocking Encryption

Before using Secure Store, you need to unlock your encryption keys:

1. When prompted, enter your password
2. Click **Unlock**
3. Your keys remain unlocked for the session

![Unlock Encryption](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_v81npv.png)
*Screenshot: The encryption unlock prompt*

---

## Teams and Access

### Selecting a Team

Secure Store organises files by team. Select your team from the dropdown at the top:

1. Click the team selector
2. Choose the team you want to access
3. The file browser updates to show that team's files

![Team Selection](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_ly4dfo.png)
*Screenshot: The team dropdown showing available teams*

### Team Encryption Keys (TEK)

Each team has its own encryption key. When you join a team:
1. Your membership is created
2. An administrator grants you access to the team's encryption key
3. Once granted, you can view and upload files

**Note:** If you see "Pending Access", wait for an administrator to approve your access.

---

## Folder Management

### Understanding Folders

Secure Store has three types of folders:

| Folder Type | Icon | Description |
| ---- |
| **Form Submissions** | 📄 | Read-only folder containing files from form submissions |
| **SafeDrop Messages** | ✉️ | Read-only folder containing files from messages |
| **User Folders** | 📁 | Folders you create for organising files |

![Folder Types](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_pr0y4t.png)
*Screenshot: The folder tree showing different folder types*

### Creating Folders

1. In the folder tree ( click the + button)
2. Select **New Folder**
3. Enter a folder name
4. Press Enter to create

**Note:** Folder names are encrypted too - even folder names are private.

### Renaming Folders

1. Click the 3 dots that appear when you hover over the folder name
2. Select **Rename**
3. Enter the new name
4. Press Enter to save

### Deleting Folders

1. Click the 3 dots that appear when you hover over the folder name
2. Select **Delete**
3. Confirm the deletion

**Warning:** Deleting a folder also deletes all files inside it.

---

## Uploading Files

### Drag and Drop

The easiest way to upload:
1. Select a folder to upload to
2. Select files from your computer
3. Drop them onto the file upload area
4. Watch the upload progress

![Drag and Drop Upload](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_lharqg.png)
*Screenshot: Dragging files into Secure Store*

### Upload Button

Alternatively:
1. Click the **Upload** button
2. Select files from your computer
3. Click Open to start uploading

### Large File Support

Secure Store supports files up to **5TB** with:

* **Chunked uploads** - Files are split into pieces for reliable transfer
* **Streaming encryption** - Files are encrypted as they upload, using minimal memory
* **Progress tracking** - See real-time progress including speed and time remaining
* **Resume capability** - Interrupted uploads can continue where they left off

![Upload Progress](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_1j92t6c.png)
*Screenshot: Upload progress bar showing status and speed*

### What Happens During Upload

1. **Preparing** - File is analysed and chunked
2. **Encrypting** - Each chunk is encrypted on your device
3. **Uploading** - Encrypted chunks are sent to storage
4. **Completed** - File is safely stored

---

## Downloading Files

### Single File Download

1. Find the file in the browser
2. Click the download icon (or right-click and select Download)
3. Choose where to save the file
4. The file is downloaded and decrypted automatically

![Download File](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_fqx8n3.png)
*Screenshot: The download button on a file row*

### Download Progress

For large files, you'll see:
* Download progress percentage
* Current download speed
* Estimated time remaining

### Streaming Downloads

For very large files, Secure Store uses streaming download:
* File is decrypted chunk-by-chunk
* Memory usage stays low regardless of file size
* File is written directly to your chosen location

---

## Browsing Files

### File List View

The main area shows your files with:
* **File name** - Decrypted file name
* **Size** - Original file size
* **Upload date** - When the file was added
* **Actions** - Download, move, delete options

### Searching Files

Use the search bar to find files:
1. Click the search icon
2. Type your search term
3. Results filter in real-time

**Note:** Search works on decrypted file names within the current team.

### Sorting and Filtering

Click column headers to sort by:
* Name (alphabetical)
* Size (smallest/largest)
* Date (newest/oldest)

---

## Moving Files

### Moving Between Folders

1. Select one or more files
2. Click the **Move** button (or drag to a folder)
3. Choose the destination folder
4. Click **Move**

![Move Files](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_d9c1rh.png)
*Screenshot: The move dialog showing folder selection*

### Bulk Operations

Select multiple files using:
* Click + Shift for a range
* Click + Ctrl/Cmd for individual files
* Click the checkbox to select all

---

## Deleting Files

### Deleting Single Files

1. Click the menu on the file row
2. Select **Delete**
3. Confirm the deletion

### Bulk Delete

1. Select multiple files
2. Click the **Delete** button in the toolbar
3. Confirm the deletion

**Note:** Deleted files cannot be recovered. Ensure you have backups if needed.

---

## Security Features

### Zero-Knowledge Encryption

* Files are encrypted on your device before upload
* Only you and team members with TEK access can decrypt
* SafeDrop servers never see unencrypted content
* Even file names are encrypted

### File Integrity

Each file includes:
* SHA-256 hash of the original file
* Verification during download
* Alerts if any tampering is detected

### Key Rotation

Administrators can rotate team encryption keys:
* All team members get new wrapped keys
* Existing files are re-encrypted
* No access interruption for team members

---

## Troubleshooting

### "Pending Access" Message

You've been added to the team but need TEK access:
* Wait for an administrator to grant access
* Contact your team admin for faster approval

### Upload Failing

* Check your internet connection
* Ensure file isn't larger than 5TB
* Try refreshing the page and resuming
* Check if your storage quota is exceeded

### Cannot Decrypt Files

* Ensure you've unlocked your encryption keys
* Try logging out and back in
* If keys are corrupted, use your recovery phrase

### Slow Uploads

* Large files take time - this is normal
* Check your upload speed
* Close other bandwidth-heavy applications
* Use a wired connection if possible

---

## Best Practices

1. **Organise with folders** - Keep files organised from the start
2. **Use meaningful names** - You'll find files faster later
3. **Keep encryption unlocked** - Unlock at session start for smoother workflow
4. **Check storage quota** - Monitor your team's storage usage
5. **Coordinate large uploads** - Let team members know about very large uploads

---

*Need more help? Contact your organisation's SafeDrop administrator.*