> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://projectfusion.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

#  Q&A Setup Guide (Manager Access Only)

Required Permissions: **Manager**

✅ What You Can Do

As a Manager, you can manage bidder questions directly in the data room:
✅ Reply to questions
✅ Change status
✅ Tag & attach files
✅ Mark as FAQ
✅ Edit or delete
## 🔧 Enabling Q&A

 If Q&A is not already enabled in your site, you will need to add it into the current site pages.

1. Click the gear icon (⚙️) → **Customize Site.**
![Customize-site](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/customise-site_sa186t.png)

2. Drag **Q&A** from "Available site pages" to "Current site pages".
3. Click **" OK "** to save changes.
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/drag-and-drop-qa-1024x542_ofhwec.webp)

 
4. To navigate to the Q&A page, simply click on the **‘Q&A’** tab, now visible to managers and members of bidder groups.
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_18ydep6.png)





1. Once here as Admin/Manager, you will need to set up the bidder groups and Q&A admins so begin by clicking **‘Configure’**

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/configure-button-1024x178_1ham3a4.webp)
2. Now click on  on the left side of your screen **" QA Admins "**  , this will then populate **" Members QA Admins "** on the right side of your screen.****   
3. Use the 👤 icon in the members box to search and add yourself and other admins                                                                                                                                 
||| This group allows it’s members to see all questions asked by all users including draft questions and replies.  Q&A admins can also respond to questions from all bidder groups. If you are not a member of Q&A admins or a bidder group, you will not be able to see any questions.
||| 📌Only QA Admins and bidder group members can access Q&A.


![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_mgn5n0.png)
## 🔧 Create Bidder Groups
1. Click ➕ on the **Bidder Groups** box
2. Name your group and " Save " 
3. Now click on the group you just created and add members to it
4. Click " **Add Ask "** next to each member to allow them to ask/answer within their group
![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_1unee44.png)


 
|| ❗ Bidder groups cannot view each other's questions, unless marked as FAQ
|| ❗ Users can only belong to one bidder group

## 🗂️ Additional Settings
* **Categories**: Organize questions and make category selection required
* **Default Assignee**: Choose a QA Admin to receive new questions
* **QA Answer Drafters**: Can draft replies that require QA Admin approval
* **FAQs**: Mark important questions as FAQs

# ✍️ Creating Questions

Managers and bidder group members can click **Ask Question** on the Q&A page.

They can:
* Add a **title**, **details**, and **attachments**
* Tag the question
* Assign to a group or admin (managers only)
📎 Attachments can be linked from any accessible file
📍 Previewing a file will show which questions are linked to it
🛎️ All bidder group members will be notified via their activity stream when a new question is asked.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/image_t1e3y9.png)

## 🔔 Notifications & FAQs
See full details about Q&A notifications and FAQs [here](https://projectfusion.crisp.help/en/article/qa-notifications-faqs-1siv4kl/).