> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://projectfusion.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Q&A Notifications & FAQs

**🔐 Required Permissions:** Manager

## 🔔 Who Gets Notified?

### ❓ Q&A Admin Asks a Question (to a Bidder Group)
* **Where it's visible:** Appears in both Q&A Admin and Bidder Group activity dashlets.
* **Email Sent:** ❌ No
### ✉️ Bidder Group Answers a Q&A Admin Question
* **Who is notified:** All Q&A Admins
* **Where it's visible:** Site activity dashlets for both groups
* **Email Sent:** ✅ Yes
### 📥 Bidder Group Asks a Question
* **Who is notified:** All Q&A Admins
* **Where it's visible:** Both Q&A Admin and Bidder Group activity dashlets
* **Email Sent:** ✅ Yes
### ✅ Q&A Admin Answers a Bidder Group Question
* **Who is notified:** Bidder Group & all Q&A Admins
* **Where it's visible:** Both groups' activity dashlets
* **Email Sent:** ✅ Yes
### 📚 Marked as FAQ by Q&A Admin
* **Who is notified:** ❌ No email sent
* **Where it's visible:** Appears in both groups’ activity dashlets
### 📤 Q&A Admin Assigns a Question to Another Q&A Admin
* **Who is notified:** Assigned Admin
* **Where it's visible:** Activity dashlet
* **Email Sent:** ✅ Yes
### 🔁 Q&A Admin Answers Assigned Question
* **Who is notified:** Assigned Admin
* **Where it's visible:** Activity dashlet
* **Email Sent:** ✅ Yes

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## 🧠 FAQ & Workflow Tips

### ✍️ Drafting Answers (Internal Review)
Use the **"Save Draft"** option to store responses that need review or input before sending. When ready, edit and click **Submit** to post.
### 📌 Answering & FAQ Options
1. View the question and click **Reply**.
2. Add your answer
3. Choose a status: 
* **Answered / Open:** Bidder can reply.
* **Answered & Locked:** Bidder **cannot** reply
4. To share with all bidders, click the **FAQ** button
> ⚠️ Be sure to remove personal details before marking as FAQ.
### 📎 Referencing Files or Folders
* Click **Select**, navigate to the item, then click **+** to attach.
* Confirm users have permission to view attachments, or it will show as "Attachment (no permissions)."

### 🏷️ Using Tags
* Add tags like "Tax", "Financial" to help group questions.
* Enter the tag in the **Tags** box and click **Add**.

## 🔒 Locking & 🗑️ Deleting Questions
### Lock a Question:
1. Open the question.
2. Click **Reply**, then change status to **Answered & Locked**.
3. Click **Submit** to save.
### Delete a Question:
* Click **Delete**, confirm in the pop-up to remove the question.

## 👤 Assigning Questions to Q&A Admins
### Option 1: Default Assignee
* Go to **Configure Page**
* Set a default user from the dropdown, then click **Save Config**
### Option 2: Manual Assignment
* From the **Question List**, click **Assign** next to a question
* Choose an Admin from the dropdown
> 📧 Assigned Admins receive an email notification.
## 🔍 Filtering, Exporting & Printing
* Use the sidebar to filter by: **Question, Tags, Assigned, Search, From/To**
* Use **Export** or **Print** buttons on the top right to save or print filtered questions

## 🔄 Adjust Email Frequency
To change how often activity emails are sent (default: hourly), contact us at: 📧 [support@projectfusion.com]()