How to Reset a User’s MFA
Only admins can reset MFA. If a user changes phones or loses access, here’s how to reset it:
Go to the User List in your Admin Panel
Click the 3 dots next to the user
Choose Reset MFA – the user will have to set it up again
Or choose Change MFA to turn it on/off
Important: Always verify that any MFA reset request is real. It’s a common attack point for hackers.
Go to the User List in your Admin Panel
Click the 3 dots next to the user
Choose Reset MFA – the user will have to set it up again
Or choose Change MFA to turn it on/off
Important: Always verify that any MFA reset request is real. It’s a common attack point for hackers.
Updated on: 20/05/2025
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