Articles on: Safedrop BETA

How to Reset a User’s MFA

Only admins can reset MFA. If a user changes phones or loses access, here’s how to reset it:


  1. Go to the User List in your Admin Panel

  1. Click the 3 dots next to the user

  1. Choose Reset MFA – the user will have to set it up again

  1. Or choose Change MFA to turn it on/off


Important: Always verify that any MFA reset request is real. It’s a common attack point for hackers.

Updated on: 20/05/2025

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