Articles on: Projectfusion

Bulk Add Users

๐Ÿ› ๏ธ Option 1: Let Us Handle It for You


Simply fill out the spreadsheet ๐Ÿ“‹/ExampleUserUpload.csv and send it to our secure inbox โœ‰๏ธ.

Include:

  • Site name(s)
  • User role(s)


โš™๏ธ Option 2: Advanced Users โ€“ Upload a CSV File

Prefer to do it yourself? Follow these steps:


๐Ÿ”น Step 1: Set Up Groups

Before uploading users, find the correct group names:



  1. ๐Ÿ”‘ Log in as an admin โ†’ Go to Admin Tools > Users and Groups > Groups.
  2. ๐Ÿ‘๏ธClick on Show systems , then click browse![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/0/9/2e09850730579800/download-1_s9kbb3.png)
  3. ๐Ÿ“Œ Locate your siteโ€™s group (e.g., site_yoursitename).
    • For Consumer access, use: site_yoursitename_SiteConsumer.
    • โš ๏ธ Important: Group names are case-sensitiveโ€”copy them exactly!
    • In the example above our site is called calvintesting so the group I will be adding the user to is site_calvintesting. To add the new users as Consumers to this site, the group I will be adding them to is site_calvintesting_SiteConsumer.


๐Ÿ”น Step 2: Prepare the CSV File


  1. ๐Ÿ“ฅ Download the ExampleUserUpload.csv (at the top of this article).
  2. ๐Ÿ“Š Open in Excel, Numbers, or LibreOffice. ( Fill out the fields starting in the first line beneath the field names. )
  3. โœ๏ธ Fill in user details
  • Username and Email address (must match for each user).
  • When filling out the โ€˜Groupโ€™ field, use a colon (e.g., group1:group2).
(Remember the group field is case sensitive so make sure you copy the group name exactly)



๐Ÿ”น Step 3: Upload the CSV

  1. ๐Ÿ–ฅ๏ธ Go to Admin Tools > Users > Upload User CSV File.
  2. ๐Ÿ“ค Select your file โ†’ Confirm upload.

The users from the CSV file are uploaded into Projectfusion and you will then see the Upload Results page showing the list of user names and statuses


โœ… What Happens Next?

  • ๐Ÿ“ง Users receive a welcome email with login details.
  • ๐Ÿ” If no password is set, theyโ€™ll get a temporary one (must reset on first login).
  • ๐Ÿ“Š Check Upload results for confirmation.


Updated on: 07/07/2025

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